Terms of Service

Last updated 18 October 2026

Lagos Hotel is an online game for adults. By creating an account or playing, you agree to these terms, our Privacy Policy and our Disclaimer. If you don't agree, please don't use Lagos Hotel.

1. Who we are

Lagos Hotel ("Lagos Hotel", "we", "us") is the online social game at lagoshotel.app, run by Aku Online Ltd, a private company limited by shares registered in Nigeria. It is where you make an avatar, decorate apartments, play table games, join live talks and hang out in rooms set around Lagos. You can contact us at admin@lagoshotel.app.

2. You must be 18 or older

Lagos Hotel is only for adults. To sign up you must be at least 18 years old, give your real date of birth and confirm that you are 18 or older. If we learn that someone under 18 has an account, we will close it and delete their personal data. Some characters and content in the hotel are meant for adults only.

3. Your account

• One account per person. Give accurate details, keep your password private, and tell us straight away if you think someone else is using your account. You are responsible for what happens on it.
• Your @username is unique and public; your name is shown to other players. Don't pick a username or name that impersonates someone, is offensive, or includes someone else's personal details. We may change or take back usernames that break these rules.
• Your email address and date of birth are never shown to other players.
• You can stop playing at any time. To have your account deleted, email us from the address on your account.

4. Play money and items

• The naira (₦) in Lagos Hotel is play money. It has no cash value, and it can't be withdrawn, exchanged for real money, or sold or bought outside the game.
• Furniture, clothes, food, drinks and other items are game content. You get a licence to use them in Lagos Hotel; you don't own them.
• The game includes ways to gain and lose play money and items, including daily bonuses, games, ajo savings circles and pickpocketing other players in public rooms. Losing play money or items through normal play, another player's in-game actions, a game bug, or a balance change we make is part of the game and not grounds for a claim.
• We may change prices, rewards, balances and items, or reset parts of the game economy, to keep the game fair and working.
• Gold is the premium currency. You can buy it with real money (see section 5), and the hotel team may also give it as a gift or a prize.
• Naira, gold and everything you get with them (furniture, clothes, apartment upgrades, extra apartments) are part of the game. They have no cash value, can't be swapped for real money or moved to another account, and aren't refundable once used.
• Apartment upgrades belong to your account. If you delete an upgraded apartment, its upgrades go to the next apartment you set up; its furniture goes back to your inventory.
• Selling, buying or trading accounts, play money or items for real money or anything of value outside the game is not allowed.

5. Buying gold with real money

• You can buy gold in the bank's Gold tab, in Nigerian naira (NGN: card, bank transfer or USSD) or US dollars (USD: card). The price and the amount of gold are shown before you pay. Prices in real money are always shown as NGN or USD; ₦ in the game is play money and can't buy gold.
• Payments are handled by Flutterwave, a licensed payment company, under its own terms. We never see or keep your card or bank details.
• Gold arrives in your wallet once Flutterwave confirms the payment, usually straight away; a bank transfer can take a few minutes.
• What you buy is a licence to use gold, and what you get with it, in Lagos Hotel. Gold has no cash value: it can't be turned back into money, moved to another account, or sold.
• Purchases are final once the gold is in your wallet, except where the law gives you a right to a refund. If you were charged but no gold arrived, or you were charged twice, email us within 30 days with the payment reference and we will add the gold or refund you.
• If a payment is reversed or charged back, we may take back the gold, or what was bought with it.
• We may change the price of gold packs. That never changes a purchase you have already made.
• Buying gold is never required to play Lagos Hotel.

6. How to behave

Lagos Hotel is for having a good time with other people. When you play, don't:

• harass, bully, threaten or stalk anyone, or encourage anyone to harm themselves or others;
• post hate speech, or attack people for their ethnicity, religion, gender, sexuality, disability or where they come from;
• call for violence against anyone, or against any group, party, faith or ethnic group;
• spread things you know are false to mislead people, for example about elections, health or emergencies;
• post or share sexually explicit content, or anything sexual involving a minor (we report this to the authorities);
• share anyone's personal information, including your own phone number, address or bank details, in public chat;
• scam, phish, defraud or deceive other players, or try to get their passwords;
• pretend to be another player, a member of staff, a brand or a public figure;
• spam, advertise, or promote anything without our permission;
• cheat: use bots, scripts, automation, exploits or bugs, or interfere with the game, its servers or other players' play (report bugs to us instead);
• break any law, or help anyone else break one.

Talking politics is welcome, in Naija Matters and anywhere else. Disagree as strongly as you like, but argue with the idea, not the person: no insults about anyone's tribe, religion or family. Hosts can mute or remove anyone who crosses the line, and so can we.

Pickpocketing, parties, drinks and other mischief are part of the game and stay inside it. Please don't try them in real life.

7. What you post

Things you create in the game (your name, motto, chat, apartment names and layouts, Gist Lounge talk topics and anything you say in a talk) remain yours. You give us a worldwide, free licence to host, show, copy and share them inside Lagos Hotel and to promote the game (for example, a screenshot of a busy room), for as long as they are in the game. Other players can see what you post in public rooms, talks and apartments. Chat messages are delivered live and are not kept by us after they leave the screen, but other players may see or screenshot them.

8. Moderation, suspension and closing accounts

We may remove content, mute, warn, suspend or close accounts, or remove play money or items, if we reasonably believe someone has broken these terms, put other players at risk, or broken the law. Where we can, we will tell you why. If you think we got it wrong, email us and we will look again. To report a player or something you saw, email admin@lagoshotel.app with their @username and what happened.

9. Adverts

Lagos Hotel shows adverts on billboards, screens and posters inside the game, including adverts for alcoholic drinks and for betting from licensed operators. They are aimed at adults only. We don't take political adverts: nothing from political parties, candidates or campaigns, and nothing about elections or how to vote. Adverts come from the advertisers, not from us, and we don't endorse what they offer. Read the Disclaimer for more.

10. Our game

The game, its art, characters, music, code and the Lagos Hotel name and logo belong to us or the people who license them to us. You may share screenshots and videos of your play. Don't copy, sell, or build on the game itself without our written permission.

11. Changes and availability

Lagos Hotel is a living game: we add, change and remove rooms, items and features, and it may sometimes be offline for maintenance or because something broke. We provide it "as is" and "as available", without promises that it will always be available, error-free, or suit a particular purpose.

12. Limits on our responsibility

As far as the law allows, we are not responsible for indirect or unforeseeable losses, for loss of play money, items or progress, or for what other players do or say. If we are responsible to you for anything, the most we will pay is ₦10,000. Nothing in these terms limits responsibility that the law does not allow us to limit, including for death or personal injury caused by our negligence, or for fraud.

If you break these terms and someone makes a claim against us because of it, you agree to cover our reasonable costs of dealing with it.

13. Changes to these terms

We may update these terms. If a change matters, we will tell you in the game or by email before it takes effect, and we may ask you to accept the new version to keep playing. The date at the top shows the latest version.

14. The law that applies

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be handled by the courts of Lagos State, unless the law where you live gives you the right to bring a claim there. Before going to court, please email us so we can try to sort it out.

15. Contact

Questions about these terms: admin@lagoshotel.app.